Last month, our founder and EVP, Robert Fulkerson, joined DealHub’s RevAmp podcast to discuss how technology has shaped RJ Reliance’s consulting services and the HCM (Human Capital Management) industry. You can listen to the full interview on DealHub’s website. Here’s what you missed.
HCM TECH TRENDS
Fulkerson highlights how over the last 20-30 years, we’ve seen a drastic change in the availability of Human Capital Management solutions and the methods used to implement them. Traditionally, a company would be limited to an enterprise platform that encompasses several different HCM products. Fast forward to the development of SaaS-based software and cloud-based service options, companies can pick and choose several HR and payroll platforms based on their specific needs. A new problem is then introduced, “How does one integrate these disconnected systems?” That’s where RJ Reliance comes in. We serve as the middleman, understanding the various HCM products, how they communicate, and how to create a robust solution to connect them.
AUTOMATION TO SCALE REVENUE OPERATIONS
Fulkerson touches on the inherent inefficiencies that can be found within any organization, especially as it grows. With organizational growth comes added complexity and manual processes. To prevent businesses from wasting valuable time and money on resources on these tasks, RJ Reliance can automate these processes. These solutions allow clients to streamline their operations and scale more easily in an age that demands technological agility.
In an era of digital transformation, companies that can effectively capture data, analyze it, and create actionable insights will have the greatest competitive advantage. RJ Reliance’s mission goes beyond automation and integration - we want our clients to gain visibility into their data and be able to make changes at a management level as quickly as possible.
ORGANIZATIONAL CHANGE MANAGEMENT
Fulkerson has worked with clients anywhere on the life spectrum, and one area of weakness he typically sees in the industry is organizational change management. RJ Reliance recognizes that an HCM tool is only as effective as its implementation. That’s why we have OCM experts on our team to help clients establish a methodology surrounding communication, stakeholder management, and training.
WHAT MAKES A GOOD CLIENT?
Fulkerson wraps up by discussing the factors that make a good client. First, a good client understands the complexity of a new HCM technology implementation, and the change management efforts they should instill to make the transition as seamless as possible. Second, a good client can forecast who on their team will be involved in the implementation process and where they need RJ Reliance’s help backfilling those positions to free up time for those individuals. Finally, a good client acknowledges that they cannot do these implementations on their own and are willing to accept the help of a third party like RJ Reliance.