One of the few firms with delivery depth across UKG Pro, UKG Pro WFM, and UKG Ready.

The foundation of every UKG Pro deployment. RJR configures and operates Core HR and Payroll as a single unit: employee records, position management, organizational structures, pay groups, earnings and deductions, tax setup, garnishments, and pay calculation rules. We've built UKG Pro tenants from scratch and stabilized inherited tenants where prior configuration choices were blocking downstream work. Our team holds active UKG Pro certifications across every core module, and stays current with each release.

UKG Pro Benefits handled end-to-end: plan setup, eligibility rules, life event processing, open enrollment configuration, ACA reporting, and carrier connection management. We design enrollment experiences that hold up under volume and edge cases, and we run open enrollment seasons as a managed service for clients who'd rather not staff up for a six-week sprint every year. Carrier file troubleshooting is a recurring ask, and we treat it as core work rather than escalation.

Recruiting, Onboarding, Performance Management, Compensation, and Succession Management as an integrated talent layer rather than five disconnected modules. The configuration choices in one cascade into the others: a recruiting requisition that doesn't map cleanly to a position structure breaks onboarding, and a performance review cycle that doesn't tie to comp planning leaves managers doing manual work. RJR designs the talent suite as a whole, then implements it module by module in the sequence that matches the client's hiring and review calendar.

The payroll scenarios that break standard implementation playbooks. RJR has run UKG Pro payroll in an academic medical center operating at 10,000+ employee scale, in public sector and higher education environments combining faculty, staff, and student payrolls under one tenant, in multi-union shops with overlapping bargaining agreements and dues structures, and in research-driven organizations where grant payroll allocations and effort reporting carry their own compliance weight. Certified payroll, prevailing wage, multi-state, and multi-EIN setups are routine work for us rather than special cases.

UKG Pro generates more data than most organizations use. RJR builds the reporting layer that turns it into something managers and executives actually look at: standard reports, BI dashboards, People Analytics configuration, and custom data warehouse extracts where the in-product tools don't reach. We design reporting against the questions clients are trying to answer, not against the data that happens to be easy to pull.

The largest decision in any UKG engagement is which UKG product to deploy. Most partners default to the bigger one — Pro engagements run longer, scope wider, and price higher than Ready engagements. RJR doesn't work that way. We match the product to the organization, not to the engagement size, and that means recommending Ready when Ready is the right call even when Pro is the bigger sale. Ready is real HCM software with depth that holds up at SMB and lower-mid-market scale, and treating it as a stepping-stone to Pro misses what it actually does. The judgment is situational, grounded in your operations rather than a headcount cutoff.

SMBs running UKG Ready typically arrive at it from somewhere fragmented: a payroll service in one place, a benefits broker in another, time and attendance in a third system, performance reviews on spreadsheets. Ready's value is in the consolidation, and the work is in the configuration depth. Setting up Ready as a single system that mirrors how your organization actually operates (earnings codes that match your real pay structures, eligibility rules that match your benefits offerings, scheduling that matches how you actually staff) is more involved than swapping vendors. We design Ready deployments around the operational reality, not the demo flow.

Ready handles core HR and payroll as a unified foundation rather than separate modules: employee records, position management, pay groups, earnings and deductions, tax configuration, garnishments, and pay calculation rules all flow through one configuration model. The setup work concentrates on getting that foundation right. We've stood up Ready tenants from scratch and stabilized inherited tenants where prior configuration choices were quietly breaking downstream work. Tax setup, multi-location pay groups, and garnishment handling are the areas where SMB implementations most often go sideways, and they're routine work for our team.

The rest of the Ready suite (time and scheduling, benefits administration, talent management, learning, reporting and analytics) works as a single integrated system rather than separate products bolted together. Time and scheduling carry real weight for shift-driven businesses in retail, hospitality, and services where labor is the largest controllable cost. Benefits, recruiting, onboarding, performance, and learning land at appropriate depth for organizations that need them functional rather than maximally configured. Reporting works against the unified data model, which means standard reports and dashboards reflect the full HCM picture without integration glue. We configure each area against your actual operations, not against generic best-practice templates.